Please read carefully since retail and couture shipping times and return conditions may vary.
RETAIL SHIPPING TIMES
We ship worldwide and some of our items include expedited shipping if placed as an option during checkout process.
Shipping is around 3 business days processing and 7-12 business days
if you have any additional questions you can contact us
Retail returns
In case of a damaged product or a manufacturing error, House Of J.Venus offers a free reprint or a refund if you contact us within 14 days of product delivery. Please get in touch with our team by contacting us and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that House Of J.Venus will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
COUTURE SHIPPING
We ship worldwide, all of our couture pieces are made to order and in our clients specific size so please allow us 3-4 weeks processing and shipping to execute your order to the best of our ability. If you need an item sooner you can pay an extra fee of $100 and you can contact us here
Couture returns
If you have incorrect sizing you are eligible for one resize within 12 days of product delivery and you are also eligible for store credit if you wish to completely return your item.